Working with the SPAM Report
Part of our new anti-spam strategy involves putting all the message we think are spam in a "spam report", this lesson shows you how to properly use it.
By utilizing this approach, we can tighten down our anti-spam rules without fear of you losing real emails (false positives)
You will see an emai like this
PLEASE DO NOT IGNORE THESE!!!!!!!!
The SPAM report
Most of the emails you will see in The SPAM Report will indeed be spam, but if there is a "real" email that has been flagged as spam (what is called a false positive)then you need to tell the server it's not spam and to deliver it.
You do this by clicking on the Deliver to INBOX link besides the email in question. (1)
Once you are satisfied that all emails in the report are indeed spam, then you should click the Purge (2) link, this will remove all the spam email from your account.
You should make sure however that you are reviewing this report everyday or least review them in order, as using the purge link will purge/delete all messages flagged as spam OLDER then the current report.
What does this mean?
If you skip your spam report for 5 days, then on the 6th day you click the purge button, all email flagged as spam for those previous 5 days will be deleted/purged
(including any possible false positive real emails.)
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