Open Outlook ( probably from your start menu), if you already have an another email account select Accounts from the Tools Menu.

If you do not have any existing accounts, Outlook will most likely start the "Wizard Interface"  and you may skip the following step

Click the Mail tab (if not already selected)

Click the Add button and select mail account

Type in your display name, this is anything you want, it is simply used to identify your account within outlook (it helps differentiate multiple accounts if you have them)

Click Next

Enter your fill email address

Click Next

Select Account type POP3

Enter the settings for incoming and outgoing email server.

You may enter mail.netextras.com for both

Click Next

Enter your Account name, which is your full email address

Enter your Password, if you wish also select/check Remember Password

Click Next

Note: Make sure at this step you add your FULL EMAIL Address for your account name, by default it will only add the portion before the @ symbol

This concludes the basic setup, but you still must set some other settings

Click Finish

Select the account from the list, then click the Properties  button

Here you may add some additional info, it is suggested you add your Full Name (Name) as well as your reply address (1), this should be the same as your normal email address.

Also check "Include this account when receiving mail or synchronizing"(2)

Once you have added the additional info

Click Apply

Make sure you have "Use same settings as my incoming mail server" is selected

Click OK

Click the Advanced Tab

1)Check "this server requires a secure connection under both the Outgoing (SMTP)  and incoming mail settings.

2) Make sure the port number or Outgoing mail is 465

3) Make sure the port number or Incoming mail is  995

4) Under the delivery area check "leave a copy of the message on server" and "remove from server after 5 day(s)"

Click Apply

Click OK

NOTE: in IE 7 the order of the outing and incoming address are reversed.

Click either the Close button or the window close

To test your settings simply, click the send and receive all button.

Also try sending an email ( feel free to send me a test email!  [email protected])

If you are unable to receive email, it is most like a setting or password problem, double check all your settings ( typos are the most common error)

If it appears to be a password problem, try logging in via the web interface ( this will help determine if your password is correct)

http://mail.netextras.com

enter your full email address and password

If your password does not appear work, ( or you can't remember what it is) please call (403-668-0795) or email us ([email protected]) and request a password reset

If you are receiving email OK, but are unable to send email, again the first thing to check is you settings (again typos being the most common error)

If ALL your settings are 100% and you are still not connecting ( to send email) try temporarily turning off your security software (ant-virus, firewall etc)

If this resolves the problem, then you will need to make changes to your security software to allow outlook to communicate on port 465 (the outgoing email sending port)