Filemaker Install
Before you install
- Exit other open programs and save your work.
- To install FileMaker Pro, you must have Windows administrator privileges and use an administrator account and password.
- If your computer is running virus protection software, turn it off before you install FileMaker Pro, and then turn it back on afterward.
- A complete install installs FileMaker Pro in the language version you choose at the start of installation. You can install additional language versions by choosing a custom install, then selecting other language packs from the list of supported languages.
Download the Installer
In the email you received you should have received a link to download the installer. this will open a window like below

Click the down arrow in the upper left corner and select " Download this file to your device"

If you a prompt to Allow the download (may look different on Windows) go ahead click "Allow"
You should end up with a folder ( FileMakerPro21_ Windows or FileMakerPro21_ Mac)
Inside that folder will be two files, the installer ) either a .exe file (windows) or .dmg file (Mac), and a file name LicenseCert.fmcert
After downloading the file for FileMaker Pro, double-click the installation icon (.exe file) or .dmg file (Mac)
Mac Installer
- If on a mac once you double click the .dmg file you will see a window like this

Double Click the .dmg file and you'll see this

- Drag the Filemaker Pro icon on the Applications folder icon as indicated
- Open the Applications Folder and double click the Filemaker 21 icon
- Follow the onscreen instructions.
- In the Customer Information dialog, click Browse for Certificate and choose the license certificate file you downloaded.( inside the FileMakerPro21_ Mac Folder in downloads)
- Continue following the onscreen instructions.
Windows Installer

- Double click the .exe file
- Follow the onscreen instructions.
- In the Customer Information dialog, click Browse for Certificate and choose the license certificate file you downloaded. ( inside the FileMakerPro21_ Windows Folder in downloads)
- Continue following the onscreen instructions.
Once the installation is complete you may delete the folder with the installer and FM cert file